E-FACILITATION`S RIPPLE EFFECT ON EDUCATIONAL TRANSITION

The rapid evolution of the online learning environment has stimulated an increased reliance on effective e-facilitation to enhance the educational experience. Employing a mixed-methods approach, the data were collected from the observation of a virtual workshop and questionnaires distributed to the participants through an online survey tool. The research investigates how the quality of e-facilitation influences the psychological safety perceptions of participants and subsequently affects their willingness to share knowledge. The study suggests that e-facilitation acts as a catalyst, creating a ripple effect on the psychological safety climate within online learning communities. By fostering a supportive and inclusive digital atmosphere, e-facilitators contribute to learners' sense of security, encouraging open communication and collaboration. Furthermore, the research investigates into the impact on knowledge-sharing behavior, clarifying the mechanisms through which e-facilitation facilitates the exchange of ideas, experiences, and insights among participants. The findings of this study have practical implications for educators, instructional designers, and e-facilitators seeking to optimize online learning environments

Toward a Model of Wisdom Determinants in the Auditing Profession

Auditing is a complex process posing great challenges because auditors often deal with complicated circumstances that they may have not experienced before or for which their knowledge may be irrelevant or inadequate. In auditing, although wisdom is crucial, it has yet to be defined explicitly. This study discusses the concept of wisdom and proposes a theoretical framework to describe three major virtues of wisdom in the auditing profession. The findings from a literature review together with an empirical analysis of a case study reveal that wise decision-making in auditing is an integration of three-E virtues: epistemic (general, technical, and subspecialty knowledge), enabling (exercise of professional judgment), and ethical (moral and professional skepticism). In order to perform a high-quality audit, the paper proposes the 3-E framework that explains how auditors should apply their knowledge, judgmental abilities, and ethical principles to make a wise audit decision

User-Centered Problem-Based Learning at Learning Commons: In Search of a Unique Learning Pedagogy in Academia

Purpose – The purpose of this study is to make an attempt to explore the problem-based learning (PBL) method supported student learning in out of class space of Learning Commons (LC) for adopting PBL method based user-centered learning pedagogy at LC of academic libraries. Design/methodology/approach – The study was conducted for the identification of problem-based learning activities in out of class space informal learning at LC. A comprehensive review of the learning commons and problem-based learning method literature enabled the formulation of the constructs and few hypotheses were formulated that constitute a conceptual user-centered PBL activity based learning model. To determine the final form of the user-centered problem-based learning model, survey data collected from university students of Japan was analyzed by the partial least squares technique to confirm the model and validate the hypotheses. Findings – The results of the study has evidenced that of the twelve hypotheses was supported strongly and confirms that LC completely supports problem-based learning in out of class space. Users are pursuing self-responsible learning and knowledge sharing and acquisition plays a vital role for solving learning problems in the group learning process and it has been determined as a must PBL phase for LC. Users showed a great interest in PBL based informal learning for solving their course work learning problems in out of class spaces of LC. Originality/value – This problem-based learning method supported user-centered learning in out of class space is one of the first to holistically evident that LC support PBL activities in informal learning and has been determined as Continuum of Learning in the study and created user-centered problem-based learning pedagogy in academia. Paper type – Research paper

Rebuilding Evolution: A Service Science Perspective

This paper explores a simple idea and asks a simple question: What determines the speed limit of evolutionary processes, and might there be ways to speed up those processes for certain types of systems under certain conditions? Or even more simply, how rapidly can complex systems be rebuilt? To begin with, the universe can be viewed as an evolving ecology of entities. Entities correspond to types of systems - from atoms in stars to organisms on Earth to ideas in the heads of people. Service science is the study of the evolving ecology of service system entities, complex socio-technical systems with rights and responsibilities – such as people, businesses, and nations. We can only scratch the surface in this paper, but our explorations suggest this is an important research question and direction, especially as we enter the cognitive era of smart and wise service systems. For example, it takes a child multiple years of experience to learn language and basic social interactions skills, but could machine learning algorithms with the proper data sets learn those capabilities in a fraction of the time

Technology as Actors in Service Systems

Service systems are defined as dynamic configurations of resources (people, organizations, technology and shared information), interconnected internally and externally by value propositions with other service systems. Resources are constantly evolving, as are the capabilities and roles of resources in service systems. Cognitive technologies incorporate rapidly advancing artificial intelligence (AI) capabilities. Therefore, their roles are on a trajectory of increasing agency and self-directed interactions with other resources and service systems. With this in mind, a framework for service systems in which AI- based cognitive assistants (CAs) become responsible actors is the current research challenge. Because AI- based CAs have already started to play different roles in service systems. One contribution of this research is to clarify that service system entities are responsible actors, and address the question: Under what conditions does a technology such as a Cognitive Assistant (CA) become a responsible actor

People’s Interactions with Cognitive Assistants for Enhanced Performances

When cognitive computing enabled smart computers are growing in our daily lives, there are not many studies that explain how people interact and utilize these solutions, and the impact of these smart machines to people’s performance to do things. In this paper, a theoretical framework for boosting people’s performance using cognitive assistants (CAs) was developed and explained using the data analysis from 15 interviews. The results show that people interaction with CAs enhance their levels of cognition and intelligence that help them to enhance their capabilities. Enhanced capabilities help people to enhance their performance

Effectiveness of E-Learning Design in Thai Public Schools

Purpose –This study examined the effectiveness of e-learning content design by considering two different subjects (mathematics and reading) and areas (metropolitan and rural). This study also investigated several variables, i.e., students’ satisfaction, motivation and experience, that influenced learning abilities. Moreover, we suggested ways of improving the effectiveness of e-learning for different kinds of students, subjects, and areas.Methodology – The participants were recruited from 263 randomly selected students in secondary school grades 9-10 (15year-olds). One hundred and thirty-eight students were from a public metropolitan school in Bangkok province, and 125 were from a public rural school in Suphanburi province. Pilot testing was conducted to confirm the reliability, validity, and internal consistency of the program and the exam questions, followed by field testing methods, which was used to identify the effectiveness of content design. Data analysis involved a quantitative research approach using a paired t-test to find the difference in scores between the pre- and post-tests. Analysis of variance (ANOVA) was used to analyse and find the relationships between improvements in scores and variables. Findings – The results indicated that the selected patterns of content and design were effective in mathematics and reading subjects and in both rural and metropolitan areas. In addition, academic achievement, accumulated grade point average (GPAX), significantly influenced improvements in reading subjects, and the intelligence indicator (IQ) had a significant effect on mathematics subjects in both areas. Furthermore, students’ satisfaction had an effect on learning abilities in most student groups.Significance – This pattern of design content may be significant for both instructors and program designers. This study provided a way of designing effective e-learning content that integrated effective indicators to identify potential students and improve their abilities. The pattern can be integrated with active learning.This blended learning model might be a new solution to solving problems with low-performing students in rural areas

Emergence of common tacit knowledge in an international IT project: a case study between Japan and Singapore

Purpose - The study examines knowledge processes in an international IT outsourcing project between two countries when knowledge is transferred from one country to the other due to business situations. A theoretical model is presented regarding knowledge processes in international projects which explains emergence of international common understanding as one of the solutions for knowledge-related challenges in international projects. Design/methodology/approach - The empirical study was conducted at the headquarters of a chemical company in Japan and its subsidiary in Singapore. The study employed a qualitative analysis method. Interviews were conducted in these companies and the results were analyzed according to grounded theory. Findings - We propose ARC Model of Knowledge Management in International IT Outsourcing Projects, which is a new theoretical model of project knowledge management in international settings, with a view of localization into knowledge processes. International common understanding will emerge from an understanding of thinking of each locale that brings a project to a successful conclusion. Research limitations/implications - This research might be subject to limitations regarding the data and results. Data were collected from particular companies, thus reducing the ability to generalize the results. Further research is required to verify the model with an additional empirical study. Practical implications - Project managers and other managers utilize the theoretical model as a base theory for the implementation of high quality localization that is managed by the locals themselves with common knowledge. Originality/value - The study proposes the theoretical model with the empirical analysis of the international project, which synthesizes project knowledge management and cross-cultural knowledge management in a novel way and expands the role of knowledge management

Exploring the Role of Boundary Spanning towards Service Ecosystem Expansion: A Case of Careem in Pakistan

The sharing economy has the potential to innovate new markets by making the reuse of idle resources globally. The practices of sharing culture vary among developed and developing countries because of the un-stabilized economic situation and bad infrastructure. (1) This research is based on a case study of transportation network company (TNC) that has the capability to change the conventional transportation system because of its agile nature; (2) the study analyzes the data conducted from Careem (TNC) in Pakistan by using a qualitative approach; (3) the results show that to find a solution for scarcity of products/services in developing countries caused by limited and scattered resources, a learning climate is created by Careem which enables Careem to understand social issues in Pakistan and to use these insights to further develop its business model. Under learning climate, Careem promotes the culture of respect towards collaboration; (4) overall, Careem plays a facilitative leadership role and brings together different stakeholders on one platform for contributing to a common goal to achieve sustainability. Further, with the joint efforts of all stakeholders, an extended service ecosystem has been formed through boundary-spanning activities. Careem acts as a core boundary spanner and supports other organizations to become a second level boundary spanner. Finally, Careem has made a substantial contribution to resolve the problem of unsustainability in Pakistan

Towards a service system for social innovation in education: A possible application of MOOCs

This paper proposes a new service system that explains the process of social innovation (SI) in education in a developing country. We selected 17 Ashoka cases in the field of education in Bangladesh and analyzed them thematically. Results show that targets for SI (educational opportunities, employment opportunities, and additional educational resources) are related to the first phase of SI where social entrepreneurs foster innovative ideas that effectively solve social problems. Results also reveal that support for innovation is related to the second phase of SI, in which the SI becomes a social norm. Applying the process, the paper proposes a design of a new SI through the application of massive open online courses (MOOCs) to teach financial literacy to poor people